- Systems Support
NTC can ensure continued efficient and cost effective performance of your network, applications and hardware through onsite, remote operation or callout based support options. We provide fully accountable, scaleable support backed by experienced engineers and technicians. On site or telephone support can be provided on a proactive or reactive basis up to 24 hours a day, seven days a week.
- Training
Learn from our experience. NTC offers the highest levels of hands-on training. We can provide PC application training at your premises using our equipment and financial training in PC software packages for non-specialists.
- Recruitment
Maximise your IT staff's efficiency, minimise your deployment risk. NTC can provide temporary staff, contract staff, or source top quality permanent staff for you. We will work with you to find the ideal long-term staff for your business.
- Outsourcing
If you do not want the responsibility of your own IT staff let NTC run, support and develop your IT for you while you concentrate on your key business objectives.
NTC has for many years provided support services to IT users of all levels. Support is available in many forms, from a formal maintenance contract with our staff permanently based on your site, through to ad hoc telephone support as and when a problem arises.
Support services can be on or off site and many remote support options are available. Typically the following services are offered, however customisation of these is readily available to meet your individual needs:
- Time and materials contracts
These are provided where the support need is not extensive, or is sporadic in nature. In this case an agreed response time and a dedicated service telephone number are provided.
In the event of a problem an engineer can either dial-in to your site remotely or attend personally depending on the nature of the problem.
- Regular attendance contracts
Where the amount of support required is higher a regular site visit for a number of days per week / month as appropriate can be set-up and any problems resolved at the time of the visit. In this case, unscheduled call-outs are available above and beyond the regular maintenance contract.
- Project contracts
Where there is a need for specific support or consultancy for the duration of a pre-defined project, such as say the migration of a server from Windows NT 4.0 to Windows 2000, then a suitably qualified engineer can be provided for the duration of the project.
- Full time support
Where the support need is high or your organisation is large, NTC can provide on a contract or employee basis, full time staff that are trained and qualified to the relevant industry standards such as MCSE, CNE and CCNA.
These staff can range in function from help desk support engineers through programmers to senior project managers and technical experts.
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